We recognise that while excellence in legal work is our core function, this must be accompanied and supported by the highest standard of professional conduct and client care.

To that end, VJG Johns will:

• Agree with you in advance the levels of service you require;
• Represent your interests;
• Give you clear legal advice that you can understand;
• Ensure that you understand what you are undertaking (including the risk of success or loss) and the possible costs involved;
• Keep your business confidential;
• Inform you of the progress on your file and important dates to remember in relation to your matter;
• Give you the most accurate information possible about costs at every stage;
• Only charge you what has been agreed in writing in advance;
• Provide a prompt response to all telephone calls, e-mails and correspondence;
• Deal with any questions or queries promptly;
• Reply to your letters within three working days.

For more information or to discuss any aspect of this policy please contact Tracey Sullivan on 01348 873671 or tracey.sullivan@jcpsolicitors.co.uk